FAQ (Frequently Asked Questions)

I am a Worker...

Can I have more than one account?

No. There is no need to maintain more than one account and it is against Microworkers' Guidelines. If you've lost your login information, you can request to have it sent to your Email address. If you are caught having more than one account, your account(s) will be terminated, your IP address(es) will be banned, your payments will be forfeited and you can no longer participate in Microworkers' program in the future.

Can I Change my name and username?

We do not allow changing name of one's account. Thus it is important to type in your real name and other details upon registration. Name however can only be updated, in case where there is an obvious typo.

Your username can be modified. Just send a support ticket via your account in Microworkers and request for modification of your username.

How do I verify my mobile phone number?

Input your mobile phone number in the “Account” page and we will send you the SMS PIN. The received SMS PIN should be entered in the “Account” page for verification.

If you did not receive the SMS PIN, you may opt to reset your mobile phone number and enter another mobile phone number of yours.

Can I change my email address?

Certainly! Go to the “Account” page and click the “Change” link found in the Email address section and follow the instruction.

Why is my home mailing address not seen in my Account page?

Full address detail is hidden for security purposes. You may however request to reset your address via support ticket so you may enter your correct home mailing address.

I forgot my login password. Can I reset it?

Yes, go to this page and you will be directed on how to reset your password. Please check your Spam folder for our email.

Please also update your Chrome/Firefox browser to the latest version to be able to receive emails from MW.

How do I earn money?

If you wish to look for "microjobs", click on the “Jobs” tab and browse through the hundreds of listed tasks. Each task will display a set of instructions, the time to complete it and the amount you will earn for finishing the job. If you believe you can finish the task, click on "I accept this job" to accept this job, and the page will display a form where you can enter the proof required by the Employer. Otherwise, click on "Not interested in this job" if you do not wish to perform the job. Once you click the "Not interested in this job" link, the job will no longer be available for you.

What is a Success Rate and why do I need to maintain it?

The Microworkers Success Rate ensures Employers that they get quality results from the campaigns they are running. This feature prevents workers from posting spam or fake proofs, and low-quality output of the tasks they perform.

Poorly performed tasks will give you a negative rating and will pull your Success Rate down. To maintain a high Success Rate, make sure to only accept tasks you are capable of completing.

The Temporary Success Rate is the Rating you can find below your Success Rate. It calculates your working ability including Satisfied vs Not-Satisfied tasks + Not-Rated tasks in a period of last 60 days.Please ensure that your Temporary Success Rate is always above 75% to be able to continue performing jobs. Please refer to this page for your Temporary Success Rate along with relevant information on how such can affect your ability to perform tasks.

What is Reputation?

The number of stars in each category reflects your Reputation. The greater the number of your Satisfied tasks, the more stars will be assigned to you (1-5). Workers with most stars will be included in the "Best Workers" group. More information can be read here.

Hire Group Jobs

Hire Group jobs are tasks given to chosen Workers of Employers. Employers might include you in their Hire Group campaigns by referring to your Reputation. The higher reputation you have in a certain category, the better your chances are in getting hired. You will be able to see available Hire Group tasks in the HG jobs tab from the top menu as well as in the Jobs tab having an  icon.

Why are there few available tasks for me?

Availability of jobs will depend on the zone where the Employers chose to run their campaigns. You may continue doing tasks, however, you will only be able to view campaigns that are permitted on your current location and Hire Group campaigns that includes your Worker ID in a specified group.

I have been misrated by my Employer. What should I do?

If you believe you have been misrated for a job that is properly completed, let us know and we will look into the issue. Just open the task details page and click on the "Submit a Complain" link. After reviewing your claims, we will credit your account with the amount due to you. Otherwise, if the Employer gave you a negative rating for an appropriate reason, you will not be credited. Microworkers will maintain a fair approach in dealing with work disputes and will be looking after to what is best for both Employers and Workers.

I am asked to revise a task, how to do this?

Simply click the red revise button and update your revised proof as explained by the Employer then submit. You are given 48 hours to revise the task. If after 48 hours a task is not revised, it will be automatically set to NOK rating.

Where can I view the jobs I have completed?

You may view your completed and submitted jobs by clicking the “Tasks I finished” tab. To check your submitted proof/s, utilize the “Details” link in that page.

What is a Locked Job?

These are the TTV jobs that are locked for you, once you take on the task. When you accepted the job, a position/slot will be locked for you until you finish the task. Unless you decided to skip the task, no other worker can take the slot. Visit this page to know more about it.

Where can I view my earnings and account activity?

If you want to view your account transactions, click on the Account tab from the top menu. The page will display your personal information and account details. To view your earnings, click on the “Transactions (all)” link under the Transactions section (lower left). To view your deposits, click on the “Transactions (Deposits)” link. To view your withdrawal history, click on the Withdraw link from the top menu. All withdrawals with the corresponding Date, Withdrawal method, Status and Amount will be listed in the page.

Your account's current balance is displayed on the top section of your page.

How and when do I get paid?

You need to earn the minimum withdrawal amount to be able to place a withdrawal request. Once you reach the minimum amount of withdrawal, click on the Withdraw tab from the top menu, and then click on the ‘Place a New Withdrawal Request’ link. You can choose from any of the withdrawal methods that suits your preference.

More payment options will be available in the future. Announcements will be made once they are implemented. All payments are made in USD.

Payments to Workers are sent twice a week, every Wednesday and Sunday.

What is KYC Verification?

KYC Verification is a process where we verify your identity. You have to complete this verification if you want to activate your withdrawals.

Once you reach $1.00 earnings from doing tasks, you will be notified to undergo KYC verification. You need to upload your valid ID as well as your Selfie image plus your Selfie with document/ID photo so we can validate your identity. While the verification process is easy and simple, it is important that you follow the instructions on how to submit your ID and Selfie image.

What IDs are accepted for KYC Verification?

The following IDs are accepted for verification process:

• Passport
• Driver’s License
• National ID Card
• Any Government-issued ID Card

Your ID must include your name, picture, as well as your date of birth and are clear enough to read.

I want to withdraw using Transpay, is it available in my country?

Unfortunately, not all countries are eligible for Transpay withdrawal. Please visit this blog to see the list of countries served by Transpay.

I can't fill some fields in the Transpay withdrawal form such as Payment Mode, Currency and Bank details, why?

When placing TransPay withdrawal request, please ensure to input your information sequentially from top to bottom (city, state, country etc.). This way, the system will acknowledge your payment request, releasing all the required fields for you to fill in.

Can I use my earnings to run my own campaign?

You need to have an initial deposit first before you can use the remaining funds in your account for creating a campaign. An initial deposit of $10 is required to be able to start your first campaign.

To make a deposit, please access this page and choose from any of the available deposit options.

How do I change my email notifications?

Please go the “Account” page and click “Configure” under “Email Notifications” section. Select your email preference then click “Submit” button.

What's the best way to stay up-to-date on what's new with Microworkers?

You can join us on Facebook or follow our tweets on Twitter. We also have a Microworkers newsletter with interesting jobs, weekly tips, news and more.

Payments and Fees

Accepting of Jobs is free until you complete your work

For every Satisfied task, a 10% service charge is deducted from your earnings.

I still have questions...

If you couldn't find the answers from our FAQ page, feel free to send an email to

I am an Employer...

How do I start my Campaign?

We have two platforms where you can create your campaign, under the “Standard” and “TTV (Template Test & Verification)” platform.

To start your campaign under the “Standard” platform, simply click on the “My Campaigns” tab and set up your campaign in your target zone and category. Under the “TTV” platform, click the “Create TTV Campaign” tab and select a template then enter your campaign details.

You may choose to run your campaign under Basic or Hire Group campaign/section. To describe your campaign, put in an appropriate Title, select a Category, and give a list of instructions for the Workers to follow and the proof you require to ensure the job is completed.

Then put in the number of minutes a Worker must need to finish the job and the number of positions you are willing to pay for. The page automatically displays the total cost of your campaign for you to make adjustments, if necessary.

All campaigns submitted are reviewed for approval before displayed to the Workers. Be sure to include all details about the campaign with clear and easy-to-understand steps.

Standard Platform VS TTV Platform

When your campaign requires a simple and easy task that does not need a template for campaign layout, “Standard” platform is suitable for you. On the other hand, “TTV” platform is fitted for more complex campaigns like Data Collection, Annotation, Transcription, Content Moderation, Surveys and more. TTV introduces template-creation features to help facilitate launching of your campaigns – faster, easier and more structured.

This page explains more about our TTV features.

Basic Campaign VS Hiregroup Campaigns

When you run a "Basic" Campaign, you may choose to target any of the available Campaign Zones. You have the option to include or exclude countries from the selected zone. You cannot choose Workers from the selected countries; every available Worker from the chosen countries will be able to accept your job.

"Hire Group" Campaigns allow you to assign jobs only to Workers of your choice. You can create Groups of Workers and assign tasks to that particular Group. If you want more Workers to perform your required task, you can simply add more to the Group even while your campaign is active. You can search for good Workers, sort by different criteria and hire only Best Workers.

I don't know how to create a Template for my campaign, what shall I do?

We have lots of default templates to choose from. You can see them in the “My Templates” page. Choose a template that is close to your campaign task and update it to fit your campaign requirements. This can be done by using the Clone/Edit template option.

Can I use an External Template for my campaign?

Definitely! Please visit the following blogs to know more about utilizing your external template in your campaign:

• How to Utilize an External Template
• Submitting Proofs for your External Campaign
• Creating External Campaign from API

My campaign is Pending Review and I wish to Cancel it

Should you want to Cancel a campaign before it is activated in the system, simply click on the Cancel link in your individual campaigns page. Funds locked for the campaign will then be credited back to your account.

How do I fund my campaign?

Click on the "Deposit" tab from the top menu. You can fund your campaign using any of these available payment processors:

Automated Deposit:

- Credit Card

Money will be available in your account immediately after you confirm the transaction.

Manual Deposit:

- Skrill

- Dwolla (only for US citizens)

Please include your Microworkers ID when sending payments. After you have sent the money, open a Support ticket with subject "Money Deposit" so we can process it immediately.

There is no deposit fee. The minimum amount for deposit is $10.00. Currently, we are not accepting Paypal, Payoneer, Airtm or Crypto deposits.

You may be able to download your invoice here if you wish for a receipt of your deposit/s.

If you would like to deposit large amount of money, please contact us.

Payments and Fees

Basic Section:

• You will not be charged for tasks you rate Not-Satisfied
• You will be charged only for tasks you rate Satisfied (7.5% fee)
• Campaign approval fee is $0.75

Hire Group Section:

• You will not be charged for tasks you rate Not-Satisfied
• You will be charged only for tasks you rate Satisfied:
• Task assignment of $0.10 and above (10% fee)
• Task assignment below $0.10 ($0.01 fee)
• Campaign approval fee is $0.00

These fees are also displayed at the bottom of your Create a Campaign page.

Your financial transactions page will show a detailed list of all monies deducted from your account.

What is a Campaign Speed?

The "Speed" box is where you can indicate how fast you want your campaign to run. This is one of the best features of Microworkers. You can set your Speed between 1 to 1000 (1 being the slowest and 1000 as the fastest), which you can modify anytime during your campaign. This feature gives you more control over your campaigns and the results you expect.

As an additional feature to allow better control of your campaigns, Microworkers implemented a Pause and Resume option.

You can know more about speed feature from this blog.

I wish to add more positions to my currently running Campaign

No problem. Microworkers has a wonderful feature that allows Employers to add more positions to their campaign even while it is on progress. That will save you a lot of time and trouble of having to begin another campaign and wait for it to be approved.

Simply access your campaigns page, choose the campaign you want to add positions to, type in the number of positions you wish to add, and click on the Add positions link.

What is TTR (Time-to-Rate)?

TTR is number of days set by the Employer to allow him/her to rate tasks. Setting your TTR to 7 days or less encourages users to participate in your campaign.

What is Maximum Position Per Worker?

Under Hire Group section, you can assign more than a single or unlimited positions to Workers. Setting value to zero (0) allows each Worker unlimited positions.

I have a target number of positions to be filled in a day, how can this be achieved?

Full control over participation in your campaigns can be achieved using our “Max Positions per Day” feature. The feature will let you manipulate with the number of positions you wish to get completed on a daily basis. This feature is available in our TTV platform, both Basic and Hire Group section.

Visit this page on how to utilize the feature.

I want to Include/Exclude some countries to my active campaign, is this possible?

Absolutely, simply utilize "Retarget" feature (available on individual campaign page) and correct your campaign zone. Retargeting is possible once in 24 hours and can be utilized whether to pending, running or stopped campaign.
More about Retarget feature can be read here.

Why is my campaign paused by the system?

This means that all positions in your campaign have been used up. Please rate the submitted tasks in order for your campaign to resume or end. Note that you will only be paying for tasks you approve. This means that when you disapprove a task, a new position will open for another Worker to complete, and your campaign will resume until the new position is utilized.

What is a CSV file and when to use it?

When your campaign requires unique information to be displayed to each Worker, a CSV file should be utilized. Please refer to this page for guidelines on uploading a CSV file.

How do I know if the CSV file for my campaign is properly created?

CSV file should be simple. It should consist only of:

• TITLE row (these will be variables you will use in job description)
• VALUES (rows that follow)

Your CSV file should be compliant with UTF-8 standard. Please read this blog for more information.

I want tasks in my CSV file displayed randomly to Workers but collect results in order, is this possible?

Yes, you can choose whether to prefer tasks to be displayed randomly or same order as in your CSV file and collect organized results.
More information about this feature can be read in this post.

How do I Rate my Workers?

Microworkers has implemented a system that allows checking and rating campaigns more manageable for you.

Go to your campaigns page and choose the campaign you wish to review. Click on the Tasks tab and a list of all submitted proofs will be displayed in a single page. You do not have to individually open each task to check the proof.

With the Select All box, approving several tasks can be done with just a single click. However, should you prefer to approve each task one by one, you can always do so.

A "Satisfied" rating automatically transfers the fund you have set aside to each individual Worker's account. You would only be paying for tasks you rate "Satisfied".

Under our TTV platform, there are five ways to rate tasks. You can choose from any of the task rating that suits your rating preference. You may also create your own Task Rating template that allows you to list only the data you need to view in order to quickly rate tasks. Refer to this page about creating task rating template.

Should you find a submitted proof unacceptable, please click on the task ID. A box will open. Enter your reason for declining the task and click Submit

Alternatively, you may enter a message on the same box instructing the Worker how to correct his task.

Once the correction has been completed by the Worker, you may reverse your 'Not Satisfied Rating' for the Worker to 'Satisfied' by using our 'Reverse a Task' feature.

No tasks should remain open for a long period of time. If you forget to rate your Workers' tasks, they will automatically be closed by the system and will be rated "Satisfied" after the Time-to-rate period.

Learn more about rating tasks under Standard platform here.

Learn more about rating tasks under TTV platform here.

Learn more about rating tasks by CSV here.

I do not have time to Verify the tasks submitted to me.

Microworkers’ VCODE verification process allows you to verify proof and rate users as soon as they complete the task. This feature can be used if your websiteprovide users with a payment code for verification.

You can learn more about VCODE feature here on our blog at:

VCode Verification

Please find details about Vcode implementation here:

VCode Implementation

Please note the Vcode formats are different for Basic and HG campaigns.

Can I test the VCode before running my campaign?

Yes, we have a live testing page for you to test the VCode integration you are working on. Please visit this blog for more information.

How do I reverse a Task Rating?

In cases where a Worker has corrected a previously wrong submission or if you believe you have mistakenly given a Not Satisfied rating to a deserving Worker, you may reverse your task rating using our Reverse feature.

This feature is only available under Basic Campaigns and only for reversing 'Not Satisfied" tasks to "Satisfied'. To do this, click the blue 'Reverse' link on the right part of your Basic campaigns page.

Only 200 tasks can be processed at a time. Simply enter the Task ID of the Task you wish to reverse ratings (one per line, or separated by space or commas), add an Optional message on the extra box below, then click on the 'Reverse tasks' button.

I want to give Workers a chance to correct their submission, is this possible?

Absolutely, you can ask for revision of tasks from Workers. Upon rating, choose the option to "Allow worker to revise task" and enter your comment/explanation in the box on how the worker can correct his/her proof.

Learn more about revision of tasks in the following pages:

Revision of tasks under standard platform

Revision of tasks under TTV

I want to leave a feedback after rating tasks, is this allowed?

Certainly, you can leave your feedback/comment in the Comment box upon rating should you desire. You can also opt to leave Advanced Rating to Workers.

You can learn more about Advanced Rating in this page.

I want workers from a specific country and city, how do I search for them?

Visit our Microworker’s pool and search Workers by country, city, newest workers, random workers, just worked, workers with most stars. Read this post for more information.

We also have advanced dynamic targeting feature for your group creation. To know more about it, please visit this blog article.

Can my previous campaign be copied and edited for my future submission?

Definitely, with our “Clone and Edit” feature, you can now just copy your project and edit title and necessary steps. How to do it? Know about it here.

I want multiple Workers to perform the same task, can this be applied to my campaign?

Yes, submit your campaign under Hire Group section and specify the number of unique workers you wish to perform in the same task. More information can be read in this blog.

I want to award workers with a bonus for a good job, is it allowed?

Definitely! You may award Workers a bonus between 10% and 200% of the task value. The default bonus is set at the task value.  We implemented the individual bonus, and also mass rate bonus where you can pay bonus to all selected workers with one click.

Please visit the following posts on how to award bonus to workers:

How to Award Bonus to Workers Under Standard Platform (See section 5)

How to Award Bonus to Workers Under TTV Platform

What happens if I decide to stop my campaign?

Should you want to end your campaign even before all available positions has run out, simply click on the Stop link in your campaigns page. When that happens, funds for the unused positions will be credited back to your account.

I can't find my campaign/s.

You may check your campaigns Archives folder if in case you might have accidentally moved some of your campaigns there. Simply go to your campaigns page (Basic or HG) and open the Archives folder. Open the individual campaign page. Under the speed option, information on your campaign folder is displayed. If it shows Archive, you may click on ‘To default folder’ in order to move it back to the current folder.

However, when campaigns are already finished after a year, campaigns will be removed/deleted from archives folder and will no longer be visible for you. Such campaigns can no longer be submitted for restart.

Can I withdraw my deposits using PayPal or Skrill?

Only earned income is eligible for withdrawal. All refund claims must be sent only to the original payment source. For example, if you deposited using Skrill, you may only withdraw with the same Skrill account. If you paid by credit card, please contact us so we can advise you on how to complete the refund.

Can I withdraw all of my earned money as well as my deposits if I work on jobs?

Yes, however you must first earn $10 in order to use the withdraw option.

How can I get Auto Approval?

To be eligible for this feature, you must have run campaigns with a similar format and a high success rate. For further information on the Guidelines for Auto Approval Campaigns, please see this page: https://www.microworkers.com/blog/the-guidelines-for-automatic-approval-campaigns/

I still have questions

If you couldn't find the answers from our FAQ page, feel free to send an email to